Privacy Policy

General provisions

In accordance with the provisions of Law No. 133/2011 of the Republic of Moldova «On the Protection of Personal Data», Prana Cafe SRL collects and processes personal data of Users. The processing of personal data is carried out in good faith, on a legal basis and in strict accordance with the requirements of current legislation.

Processing of personal data can be carried out both by automated and non-automated methods, with compliance with measures ensuring security, confidentiality and protection of the rights of personal data subjects.

What data we collect

The Company processes only those personal data that the User voluntarily provides when using the website www.lunchlab.md, including when placing an order and filling out a questionnaire. Such data may include:

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  first and last name;

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  phone number;

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  delivery address;

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  email address;

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  other information necessary for the provision of services.

Questionnaire and individual meal selection

Additionally, when filling out the questionnaire on the site, the User may provide information regarding lifestyle, dietary preferences and other parameters that are necessary for the nutritionist to select and create an individual meal plan.

Filling out the questionnaire is voluntary. Providing such data means the User's consent to their processing exclusively for the purpose of providing services and does not imply the transfer of this data to third parties, except as provided by law.

Purposes of personal data processing

Personal data of Users is used exclusively for the following purposes:

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  administration of the website www.lunchlab.md;

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  providing access to the site's functionality;

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  processing and delivery of orders;

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  communication with the User in the framework of service provision;

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  improving service quality.

Any information provided by the User on the website www.lunchlab.md is considered as an expression of consent to the processing of personal data in accordance with this Privacy Policy and current legislation.

Transfer of personal data to third parties

Prana Cafe SRL does not transfer personal data to third parties, does not sell or exchange it, except for cases directly provided by the legislation of the Republic of Moldova, including upon lawful request of state bodies or other authorized authorities.

Personal data may be used in anonymized form for statistical, analytical and internal marketing purposes aimed at improving the quality of services provided.

Data storage and protection

Personal data is processed and stored only for the period necessary to achieve the purposes for which it was collected, or for the period established by the legislation of the Republic of Moldova.

The Company takes necessary organizational and technical measures to protect personal data from unauthorized access, loss, destruction, alteration or disclosure. Only authorized persons who are obliged to maintain confidentiality have access to personal data.

Payment information

Prana Cafe SRL does not collect and store data related to payment transactions. Payment information is processed exclusively by payment services in accordance with their own security policies.